Refund & Return Policy
Refund and Returns Policy
Overview
Thank you for shopping at Verminator Products. We strive to provide the best quality products and customer service. If you are not completely satisfied with your purchase, we’re here to help.
Refunds and Returns
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are used, damaged, or altered will not be accepted for return or refund.
Return Process
-
Initiate a Return: To start a return, please contact our customer service team at info@verminatorproducts.com within 07 days of receiving your item. Please include your order number, a description of the issue, and any supporting photos if applicable.
-
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on where to send your return. Items sent back without an RA number will not be accepted.
-
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
-
Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and hazardous materials. Please contact us if you have questions or concerns about your specific item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email]. We will guide you through the exchange process and provide you with an RA number and return instructions.
Refunds
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@verminatorproducts.com or contact us at +92 300 0403368.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email] with details of the product and the defect. We will arrange for a replacement or refund as quickly as possible.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Contact Us
If you have any questions on how to return your item to us, please contact our customer service team at:
Email: info@verminatorproducts.com
Phone: +92 300 0403368
Address: 254-G1 Johar Town, Lahore-Pakistan
